OVERVIEW

ORDER, DELIVERY & RETURNS


DELIVERY

We are committed to delivering your order as soon as we can. However, due to current circumstances deliveries are taking longer than usual.


Standard delivery.

Order RM100 and above (inclusive of GST and after deducting cash or discount voucher if applicable) are entitled to free of charge delivery within Malaysia.


West Malaysia

• Order by 3pm for delivery within 3-5 business days.

  • RM8.00 delivery cost for all orders.


East Malaysia

• Order by 3pm for delivery within 3-5 business days.

  • RM12.00 delivery cost for all orders.



Important delivery information:

• We deliver orders Monday-Friday.

• Business days are Monday-Friday, excluding national holidays.

• We don't deliver on Saturday, Sunday or national holidays.

• If you place an order on a weekend or national holiday, we will process your order the next business day.

• Orders cannot be split and must be delivered to a single address.

• We will send you an order confirmation email and an email once your order has been dispatched.

  • We do not offer international deliveries from this store. You can update your country browsing preferences at the bottom of the page. Please read our Terms & Conditions for further information.



RETURN POLICY

If for any reason, you purchase any of our product(s) of which received damaged/ wrong product received you may return the product(s) in its original condition together with its original receipt within 14 business days from delivery and obtain a refund of the price paid.To initiate the return and refund  process, you must inform us at onlineorder@beastcosmetics.com.my within 7 business days from delivery with supporting evidence (picture of your item and its condition) and order number. You may return the product(s) via two methods:

    * Collection by appointed shipping company:


Customer Service will make an appointment with you to pick up the product(s). The appointed shipping company will collect the product(s) from you at the arranged time.

  

 * B.Self-arranged delivery: 

You may deliver the product(s) via PosLaju, GDex or DHL to the following address:


Art Figura Resources (on behalf of The Beast Cosmetics) No.10 (Ground Floor), Jalan Mawar 2A, Prima Beruntung, Bukit Beruntung, 48300 rawang, Selangor Darul Ehsan, MALAYSIA TEL: 019-295 9819. 



You will have to bear the delivery costs incurred during the return process, and we will refund a maximum of RM10.00 for the delivery cost to your bank account, provided the original delivery receipt is emailed to Customer Service. Please allow 14 business days for this process to be completed. Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your credit card or bank account within 30 business days. 


Only products purchased on The Beast Cosmetics Malaysia Online may be returned for refund. Products purchased at The Beast Cosmetics freestanding store or Glam Beauty Aeon Malaysia stores, The Beast Cosmetics Authorized Stockists/Agents/Dropshippers are not accepted for refund.


If you buy The Beast Cosmetics product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter. The Beast Cosmetics reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.


If you have any questions on our return policy, please contact our Customer Service team at beastcosmeticsonlineorder@gmail.com and it would be our pleasure to assist you.


Please provide your details, receipt number and reason for any returns.



TERMS OF SALE

Please read this page carefully before ordering any product. These terms apply to any order you place through our MALAYSIA website: www.thebeastcosmetics.com.my .By placing an order through the website you confirm that you have read, understand, and agree to these terms.



INFORMATION ABOUT US

This website is operated by The Beast Cosmetics ,(“Beast Cosmetics”,”Beast”) “we”, “us” or “our”) a company incorporated in Malaysia, Manufactured in Sydney, Australia.


PLACING AN ORDER

To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information as noted in our Privacy Policy) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.


By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.


The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).


PRIVACY

Our Privacy Policy describes how your personal information will be collected, used and stored by us.


PAYMENT

You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorisation by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.


DELIVERY

Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address. For this moment, we do not deliver to P.O. Box addresses or ship internationally.Your goods should arrive within 3-5 working days. If you have an account with us you’ll be able to see when your parcel is on its way by going into My Orders under the My Account section. 


Guaranteed delivery within 3 working days from date of order placed between Monday to Friday. Any orders placed on the weekend will be guaranteed delivery by the following Wednesday. Deliveries to East Malaysia is also a 5-7 working day service.


CANCELLATION ORDER

We regret to inform that order cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.


RETURN POLICY

If for any reason, you purchase any of our product(s) of which received damaged/ wrong product received you may return the product(s) in its original condition together with its original receipt within 14 business days from delivery and obtain a refund of the price paid.To initiate the return and refund  process, you must inform us at beastcosmeticsonlineorder@gmail.com within 7 business days from delivery with supporting evidence (picture of your item and its condition) and order number. You may return the product(s) via two methods:

    * Collection by appointed shipping company:


Customer Service will make an appointment with you to pick up the product(s). The appointed shipping company will collect the product(s) from you at the arranged time.

    

* B.Self-arranged delivery: 

You may deliver the product(s) via PosLaju, GDex or DHL to the following address:


Art Figura Resources (on behalf of The Beast Cosmetics) 

No.10 (Ground Floor), Jalan Mawar 2A, Prima Beruntung, 

Bukit Beruntung, 48300 rawang, Selangor Darul Ehsan, 

MALAYSIA TEL: 019-295 9819. 


You will have to bear the delivery costs incurred during the return process, and we will refund a maximum of RM10.00 for the delivery cost to your bank account, provided the original delivery receipt is emailed to Customer Service. Please allow 14 business days for this process to be completed. Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your credit card or bank account within 30 business days. 


Only products purchased on The Beast Cosmetics Malaysia Online may be returned for refund. Products purchased at The Beast Cosmetics freestanding store or Glam Beauty Aeon Malaysia stores, The Beast Cosmetics Authorized Stockists/Agents/Dropshippers are not accepted for refund.


If you buy The Beast Cosmetics product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter. The Beast Cosmetics reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.


If you have any questions on our return policy, please contact our Customer Service team at onlineorder@beastcosmetics.com.my and it would be our pleasure to assist you.


Please provide your details, receipt number and reason for any returns.



OUR LIABILITY

We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.


GENERAL; APPLICABLE LAW

We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by English & Bahasa Malaysia law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Malaysia.